If something is wrong
Call the pizzeria within two hours of delivery and tell us what happened. We would rather hear about it than have you quietly stop ordering.
What we will do
If a dish is missing, incorrect or arrives in poor condition, we will remake it or refund that item in full — your choice. Where the fault affects the whole order, we refund the whole order.
Cancellations
Cancel before your pizza enters the oven and you are refunded in full, no questions asked. After that we can only refund the items that have not yet been made.
How refunds are paid
Refunds go back to the original payment method within five to seven working days. Cash orders are refunded by bank transfer or as credit against a future order, whichever you prefer.